Privacy Policy
Effective Date: [07/24/2025]
Jemez Wrench Co. LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal information obtained from our customers and website visitors. By engaging our services or accessing our website, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Phone number
- Email address
- Physical address (service location)
- Vehicle information (make, model, year, VIN)
- Payment details (when applicable)
b. Non-Personal Information
- Browser type and IP address (if using our website)
- Site visit data (pages viewed, time spent, etc.)
- General location (for website analytics only)
2. How We Use Your Information
We use your information for the following purposes:
- To schedule and confirm service appointments
- To perform diagnostics and repairs on your vehicle
- To provide service updates, invoices, and receipts
- To respond to inquiries and customer support requests
- To maintain accurate service history and customer records
- To comply with legal, tax, or insurance requirements
- To improve our website and customer experience
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. Your data may only be shared under the following conditions:
- Service providers: With third-party services (e.g., payment processors or tow companies) only as necessary to complete requested services.
- Legal obligations: If required by law, court order, or government request.
- Business operations: In connection with a business sale, merger, or reorganization (with prior notice to you if applicable).
4. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:
- Encrypted payment processing (when applicable)
- Secure storage of customer records
- Access controls and authentication for digital records
However, no system is completely secure. You acknowledge and accept some risk associated with data transmission over the internet or mobile networks.
5. Retention of Information
We retain customer and service records for as long as necessary to:
- Provide ongoing service history
- Comply with tax and legal obligations
- Resolve disputes or enforce agreements
You may request deletion of your personal data after service completion, unless we are required by law to retain it.
6. Your Rights and Choices
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates to your information
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications at any time
To make any such requests, please email us directly at:
📧 Jemezwrenchco@outlook.com
7. Use of Cookies (Website Visitors)
Our website may use cookies or similar technologies to:
- Improve user experience
- Analyze traffic and usage patterns
- Remember your preferences
You can modify your browser settings to block or delete cookies at any time.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their respective privacy policies before submitting any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us immediately.
10. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website or provided upon request. Continued use of our services constitutes acceptance of any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Jemez Wrench Co.
📧 Jemezwrenchco@outlook.com